AirPlus managing director Patrick Diemer will depart the corporate on the finish of this yr, the corporate introduced. He’ll get replaced by Oliver Wagner, who at the moment serves as chief industrial officer for Eurowings, the low-cost service owned by AirPlus mother or father Lufthansa Group. Diemer, who has been with AirPlus since 2003, will depart the corporate “at his personal request” when his contract expires, in response to the corporate.
Wagner joined Lufthansa Group in 1995, holding administration positions in areas together with frequent flyer packages, community administration, income administration, buyer expertise and product, in addition to advertising and buyer relations. When he takes over for Diemer on Jan. 1, 2020, Wagner will be a part of AirPlus co-managing director Andreas Hagenbring, who was promoted to the place in June 2018.
Diemer’s accomplishments in his 16 years at AirPlus embrace efficiently main the corporate by tough waters in 2016, when it misplaced income and cardholders because of the imposition of regulation capping interchange charges in Europe. He additionally helmed the rollout of AirPlus’ A.I.D.A. digital card product to greater than a dozen international locations and was a number one trade voice in lobbying European Union lawmakers to carve out company lodge and digital playing cards from EU safety requirements mandating two-factor buyer cost authentication—a well-intentioned anti-fraud measure that threatened to wreak havoc on managed journey.