Do you ever get the sensation you’re not wished?

I just lately took a visit to Sheffield from my dwelling in York. My plan was to journey by prepare and cycle at every finish.

Tickets bought, I tweeted CrossCountry for a motorbike reservation, including that I’m unable to make use of a vertical hanging hook and asking whether or not different storage could be obtainable. The reply was no. As a follow-up got here the unexpectedly hostile: “You’ll have to discover a method of hanging it up your self, or search assist in doing so. In any other case, it doesn’t come onboard.”

In concept, vertical storage permits for 2 bicycles to be saved upright, tucked right into a slim cabinet, entrance wheels held on ceiling hooks. The house is minimal, permitting prepare operators to say cycle storage is offered, whilse stretching the technical definition to its absolute restrict.

The actual fact so few bicycles are slim or gentle sufficient to suit into this crevice appears of minor concern to the rail corporations. That also fewer persons are bodily able to wrestling them in seems of even much less curiosity.

Biking UK

We’re on the way in which to the #CycleontheSenedd, going from Studying to Cardiff…and are having “enjoyable” with the brand new #GWR cycle areas, as our bike will not match their hooks when there are two. Spot the distinction between how @GWRHelp cater for cycle carriage and the way it’s finished elsewhere…

October 2, 2019

However in selecting to supply vertical storage as the one possibility, these corporations have decided that disproportionately places feminine cyclists and people with mobility points at an enormous drawback. It could not have been a deliberate selection however this, nonetheless, is the tip end result.

Ladies are on common shorter and have much less higher physique power than males: something requiring a heavy object to be hoisted six foot within the air is meant to be used by the common (match, non-disabled) man, and never the common individual. Biking is my main mode of transportation, however with weak point in each wrists, I can’t carry my bike with out assist.

As a newly single lady on an independence kick, it was fairly an indignity to really feel I required male help with the intention to assert mentioned independence.

Cue my impotent rage, to which CrossCountry responded that it hears “only a few complaints alongside these traces”. Which was attention-grabbing, as a result of the corporate and I then obtained a barrage of tweets from all method of passengers dealing with this very problem.

CrossCountry just isn’t the one rail firm to put in this parody of cycle storage. ScotRail, Nice Western, Virgin and others have all launched it and the remainder are following swimsuit.

Every of LNER’s new, much-touted Azuma trains have 4 hooks in two cabinets, which the operator describes as “loads of bike storage”. With larger passenger numbers and strain from above to extend capability nonetheless additional, one thing’s received to offer, and that one thing is sufficient, accessible cycle storage.

However with the intention to sort out the local weather disaster and encourage sustainable journeys, we have to make the pure mixture of rail and cycle a simple, accessible possibility for everybody who might be biking, and never merely those that at the moment do.

The UK’s gender cut up of cyclists is closely skewed in direction of males, with our infrastructure essentially unattractive to girls. It’s ironic, given the bicycle was as soon as a historic image of feminine empowerment and independence.

Engineers and CEOs don’t actively calculate how finest to exclude girls, however they don’t work out how you can encourage them. If feminine cyclists – significantly these touring alone – discover it more durable to load their bicycles on to trains then many merely received’t trouble biking in any respect. Some received’t make the journey. Others will drive as a substitute.

The identical will be mentioned for disabled cyclists.

Many disabled and aged folks discover it simpler to cycle than stroll, however provision similar to this makes no allowance for handbikes, trikes, recumbents or e-bikes.

CrossCountry’s cycle coverage states: “As house is proscribed, we’re unable to convey tandems, tricycles … or motorised bikes on any of our trains.” No exceptions are talked about.

Let’s be {clear}: vertical cycle storage is a catastrophe for everyone. It carries fewer bikes, permits for restricted shapes and sizes, is a wrestle for even probably the most succesful, stops households travelling collectively and actively discourages sustainable journeys. By way of my involvement with the York Cycle Marketing campaign, I’m conscious of what number of engineers, biking our bodies, people and organisations warned the rail corporations in opposition to it. Each bicycle owner I’ve heard from considers it both a hindrance or a flat-out barrier.

Nonetheless, as ever, it’s the marginalised teams who are suffering probably the most. My plan is to write down to ministers at related authorities departments to see what they must say.

After seeing Robyn’s tweets, I requested on Twitter about different folks’s experiences, and the response was overwhelming. Wherever vertical cycle storage is in place, folks mentioned, the cabinets are both far too small for a lot of bikes, tough for folks to hold their bikes in, or stuffed with garbage, baggage or each. Listed below are just a few examples.

Emily Chappell

Hello @CrossCountryUK – as a result of your bike areas are too slim, this individual has been obliged to take up an area meant for 2 bikes and block one of many doorways. Because it’s an ebike it’s in all probability far too heavy to carry as much as the hook, even when the bars did match into the house.

October 11, 2019

Adam Sunman

There’s actually no level in reserving bike locations on @GWRHelp – folks get on with out them, then with the 2 precise reservations, you’ll be able to’t each slot in to the incorrectly lit areas Whereas navigating all of the ‘unreserved’ bikes and prams

June 28, 2019

Paul Baker

This was my 29″ wheel MTB with panniers squeezed in to a GWR from Newbury to Studying final Monday. TBH I did not trouble making an attempt to hook up my entrance wheel. Ticket inspectors handed a few occasions and did not query the rear protruding. I didn’t reserve.

October 7, 2019

I additionally sought responses from the three rail corporations that got here up most frequently: CrossCountry, which runs long-distance companies across the UK; GWR, which operates to Wales, and the west and south-west of England; and LNER, which operates the primary East Coast franchise. I significantly sought info on what work they’d finished to make sure vertical bike storage was accessible.

The responses have been lengthy, and combined – extracts of them are under. However the important thing gave the impression to be this: most corporations mentioned they obtain few complaints. Maybe UK cyclists are inured to terrible therapy on trains? However maybe that’s the lesson – don’t simply point out it on Twitter, let the rail firm know.

The principle rationale given is sort of miserable. Rail companies are busy, house is proscribed, and vertical is the easiest way to fulfil the contractual obligation to hold some bikes with out taking on a lot room.

However listed below are edited extracts of what they needed to say:


The corporate says it’s “absolutely compliant with the dedicated obligations” to hold bikes, and on carrying disabled folks. It went on:

As increasingly more folks select rail as their most popular mode of transport, managing the finite inside house on trains turns into much more essential to assist all varieties of buyer. This improve in demand for seats and baggage means vertical bike storage provides the most effective resolution for the restricted house we’ve obtainable. We launched vertical storage on our trains over 10 years in the past and that is now frequent on Britain’s railways, together with on the {latest} excessive pace long-distance trains at the moment being launched with different prepare operators.

Guaranteeing our companies are inclusive for all our prospects, together with cyclists, is one thing we preserve below fixed overview. Nevertheless, with solely 12 months remaining, there isn’t a alternative to alter the design of biking provision in our present franchise. Though not an enormous problem by way of buyer suggestions, with solely 13 contacts concerning the storage of cycles over the previous 12 months, we might be blissful to boost this in our ongoing dialogue with the Division for Transport on choices for the way forward for CrossCountry.


We recognise that some prospects most popular the storage for bikes within the separate guard’s van on our older trains. Nevertheless, we needed to discover house for cycles on the prepare, whereas enhancing house for purchasers and baggage with out cycles. The guard’s van was not superb both – it meant cyclists needed to stroll to the very finish or very entrance of the prepare to retailer their bikes, go and discover their seat after which head all the way in which again after they wished to depart.

It additionally meant an added danger of delay because it might be tough for purchasers to get to the tip of the prepare throughout the scheduled occasions. The guard’s van additionally took up the house of about 80 commonplace class seats on each prepare – an essential consideration given the rising passenger numbers on the rail community.

We’re absolutely supportive of encouraging greener journey – bikes are welcome on our trains, and naturally each further non-cycling buyer we supply is a possible journey not made by highway. We’re investing in improved cycle parking amenities at varied stations throughout GWR and cycle rent companies can be found at a lot of areas too.

The hook system has been designed to Division for Transport requirements, totally examined, and different prepare operators have additionally been utilizing the identical setup for a while.

Listening to buyer suggestions, at GWR we do nonetheless settle for that in observe there have been events when the devoted cycle house is utilized by different prospects to retailer their baggage, and we’re working with Hitachi to additional enhance onboard signage.


As we introduce new Azuma trains throughout our community, gathering suggestions from our prospects is as essential as ever. LNER is at the moment gathering suggestions from prospects travelling with bikes to assist us perceive how we are able to make enhancements. We’ll be reviewing this with our engineering workforce to determine the place enhancements will be made. Any prospects who require additional assist as a part of their journey with us can e-book help on the LNER web site.

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